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Returns & Exchanges

 

-We accept returns and exchanges for regular priced items as long as customer contacts us within 7 days from the delivery date. Items cannot be returned if the customer contacts us after the 7 day window. We also must receive the item back from the customer within 14 days from the date the customer originally received the items to issue a full refund. If we receive the item past the 14 days following delivery to customer, a store credit will be issued.

-Purchases made using any promotional discounts 20% or higher are valid for store credit only.

-Following Christmas we accept returns for a store credit on regular priced items ONLY.  Customers must contact Hazel Lane no later than the first Monday in January notifying us of a request for return. Items must be received within 5 business days following the request for return. 

-Customer is responsible for return shipping cost. 

-Refunds are processed within 14 days of receiving the return.

-Refunds are contingent upon inspection of item(s). Items must be returned in new, unaltered, and unused condition, with tags still attached. Shoes must be returned in original box, unworn and have original stickers. Unacceptable returns will be returned to the customer at customer's expense. 

-All sale items are final sale. (no returns or exchanges)

-All jewelry and hair accessories are final sale and nonrefundable.

-Hazel Lane is not responsible for any lost or damaged return packages due to transit.

-In order to make a return please contact us at: info@shophazellane.com.

Thank you for shopping with our small business!
~Renee & Heather